Toronto District School Board

Privacy Statement (PHIPA)

Personal Health Information Collection by Support Services Staff
Support Services’ staff at the Toronto District School Board are committed to respecting and protecting your student’s privacy (or yours, if you are a student who is able to give independent consent). This statement outlines the policies and procedures with respect to collecting, using and disclosing personal health information at the TDSB. 

  • Personal health information will be collected with your knowledge and consent. The only exception to this is an urgent situation where there is a risk of harm.
  • Only information that is reasonably necessary to provide service will be collected. If information is collected for any other purpose, it will be done only with your knowledge and consent.
  • Personal health information is used for service-related purposes and may also be used for program evaluation, quality improvement, trainee education and risk/error management.
  • All staff are trained to protect privacy and ensure the security of your personal health information.
  • Staff members are allowed access to your personal health information only on a "need-to-know" basis.
  • The record may occasionally be accessed for external auditing purposes. However, the information will not be taken out of our office for this purpose.
  • Information will not be disclosed to persons outside the TDSB without your knowledge and consent, with only a few exceptions. These exceptions include circumstances in which disclosure is justified by law and allowed by professional ethical standards (e.g., risk of serious bodily harm), or required by law (e.g., reporting a child in need of protection; reporting a health professional who has sexually abused a client; a court order to release information from a record).
  • When consenting to the release of information, you may opt to restrict the disclosure of all or any part of the personal health information. If however, in the opinion of the Support Service’s professional staff member, the information is reasonably necessary for another health provider to provide appropriate service, our professional staff member is required by law to inform the other provider that you have refused consent to provide some needed information.
  • External researchers will not be provided access to information that can be identified as being about your student/you, unless you consent to such access
  • You have the right to access any record of your student’s/your personal health information and to request copies of the information, with the following exception. If you are the custodial parent/guardian of a student who has been deemed competent and has consented to service on his/her own, you may not access the record without the student's consent.
  • If you believe that there are inaccuracies in the personal health information, you may make a written request to correct your record. If we do not agree with the correction you request, you may file a notice of disagreement into the record.

These privacy policies and procedures have been developed in accordance with the law of Ontario, as well as with professional regulations and ethical standards. If you have any questions regarding this privacy statement, please contact Marcia Powers-Dunlop, Interim Senior Manager, Professional Support Services, at 416-395-8962. If you would like more detailed information, have a concern about our privacy policies and procedures, or have a complaint about the way your privacy has been handled, please contact:

TDSB Privacy Officer
Denise Joseph - Dowers, Senior Manager
Governance and Board Services
5050 Yonge Street, 5th Floor
Toronto, ON M2N 5N8
TEL: 416-397-3288.


Complaints may also be addressed to:

The Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
TEL: 416-326-3333
FAX: 416-325-9195

© 2014 Toronto District School Board  |  Terms of Use  |  CASL