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Student Virtual Learning IT Support

Please Note: If you are experiencing account and password issues, please COMPLETE THIS FORM. Once the information has been verified, login and password information for your child will be emailed to you.

Brightspace information and support available here!

Frequently Asked Questions

  • How do I login to my TDSB student account?
  • How do I request a device for virtual learning?
  • How do I login to Brightspace or Google Classroom?
  • How do I use the TDSB Health Screening App?
  • Click here for answers 

Still Need Help?

Use the Web Chat button below to connect with an agent to assist with:

  • Account & Password Related Issues
  • TDSB Device Support
  • Digital Learning Tools (Google Classroom/Brightspace) Technical Issues

Contact Us

  • Live Webchat: Open Monday to Friday, 8:30 a.m. to 4:30 p.m. (link below) 
  • Submit this form
  • TDSB Parent Phone Support Line: 416-396-9100: Open Monday to Friday, 8:30a.m. to 4:30p.m.

Note:  "How To" questions about digital learning tools and classwork related questions should be directed to your teacher.


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