Toronto District School Board
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Parent/Caregiver Communication Protocol

Policy/Program Memorandum No.170 – School Board Communication with Parents

The PPM “outline requirements and provide direction to school boards on communication with parents to strengthen service standards and ensure consistent and reliable information is provided and made available to a parent for greater transparency and accountability in the education system across the province”.

By establishing standardized guidelines, the Ministry of Education enhances communication and the overall engagement between parents and school boards.

School boards are required to:

  • provide parents with information to support their active engagement in their child’s education.
  • develop and comply with a protocol setting out standards for acknowledging and responding to parent inquiries.

Compliance requires TDSB to update the Parent Concern Protocol. In doing so, we have requested feedback from Community Advisory Committees, (PIAC /SEAC), School Councils and TSAA.

Status of PPM Implementation

Area of Focus

Description

Status

Timeline

Parent Information

School boards must make parents of students enrolled in publicly funded schools aware of the information available to them to support their active involvement in their child’s education, and how to access it. This information must be made publicly available on the school board’s website.

The Board is fine tuning the following:

  • Updating parent/caregiver web pages
  • Including parent/caregiver welcome information into kindergarten registration

December 2024

Communication Protocol for Responding to Parent Inquiries

School boards must develop, and comply with, a protocol that sets out standards for acknowledging and responding parent inquiries.

The Board is:

December 2024

Fall 2025